Contact UniExamFocus
Send your question to the right address.
Choose the address that matches your request and include the email associated with your account when the issue concerns access or a purchase. Do not send passwords, full payment-card numbers, or identity documents unless we have specifically requested an appropriate document for an eligible process.
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Product and account support
For access, cancellation controls, account, or general product questions, email contact@uniexamfocus.com. Include the relevant exam area, the non-sensitive UEF support reference shown on the checkout status page, and a concise description of what happened.
Stripe or Link transaction support
Keep your payment receipt: it identifies the seller and the transaction-support route for that purchase. When Stripe, Link, or a Stripe affiliate is identified as the seller, use the support option in that receipt or Link account for receipt, payment, refund, or transaction-dispute questions. Older standard Stripe receipts may identify XPO8 Limited as the seller; for those, email product support with the receipt date. Never send a full card number, payment credentials, or a Checkout Session URL.
Money-back guarantee claims
This is a conditional programme, separate from Stripe or Link transaction support. Review the guarantee conditions, then email refunds@uniexamfocus.com with your claim information and supporting evidence.
Privacy rights and data questions
For privacy requests concerning Xpo8 Limited, email enquiry@xpo8.com. The Privacy Policy explains available rights, identity verification, retention, and how personal data is handled.
Report an editorial error
Email contact@uniexamfocus.com with the page URL, the statement you believe is wrong, and an official source supporting the correction. See the corrections log and editorial policy for the review process.